For customers who wish to cancel their subscription for the first time

Regular purchase "Rinenna Club" is a product that requires delivery 4 or more times .
Please agree to the cancellation policy at the time of purchase.
For customers who wish to cancel their contract for the first time due to unavoidable circumstances, we would like to ask them to do the following:

When canceling your contract for the first time, please be sure to follow the steps below.

■Please contact us via chat or email to inform us of your wish to cancel (we will provide you with the return address).
■Please send the "empty package" of the product.■Enter the 4-digit order number in the notes section of the shipping slip.■The sender's column should be the address, name, and phone number of the orderer.
■After shipping, we will notify you of the tracking number via chat or email.

*Shipping costs will be borne by the customer . Please note.
*If you have products remaining and cannot ship the empty package, please change the delivery cycle of regular mail to the longest one from My Page or use the skip function.
*If the package arrives at our company less than 10 days before the next scheduled delivery date, it will be a shipping preparation period, and your subscription will be canceled one after the other.
*If the order number is not listed, we cannot confirm whether the order is for the customer and cannot accept cancellations.
*Please return the product using a method that can be tracked .

As soon as the product arrives, we will send you an email confirming the cancellation. The contract will be canceled upon sending the email.


It appears to be for resale on flea market apps, etc.
We are experiencing "initial cancellation" of Rinenna regular service.
At Rinenna, in order to ensure quality concerns and safety due to counterfeit products and processing into products,
We would like to eliminate reselling.

This is a laundry detergent that can be used from newborn babies and comes into direct contact with the skin of our valued customers.
If you use detergent purchased through non-regular channels, you may experience skin problems.
Rinenna develops products with a thorough commitment to quality, so
We request the above as a measure against resale.

We sincerely apologize for the inconvenience this will cause to customers who wish to cancel their subscription for legitimate reasons.
We appreciate your cooperation and understanding.
If you have any questions, please contact us via chat.