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FAQ

海外から購入できますか？

Rinennaの製品は、海外からもお求めいただけます。海外よりRinenna公式Shopにアクセスいただき、『WorldShopping』のカートよりご購入くださいませ。 ※海外への発送は、『WorldShopping』が代行いたします。 詳細・ご不明点はこちらをご覧下さい。https://www.worldshopping.global/guide --- Rinenna products are also available from overseas.Please access Rinenna's official Shop from overseas and purchase from the "WorldShopping" cart.*”WorldShopping” will handle shipping overseas.For details or any...

海外から購入できますか？

Rinennaの製品は、海外からもお求めいただけます。海外よりRinenna公式Shopにアクセスいただき、『WorldShopping』のカートよりご購入くださいませ。 ※海外への発送は、『WorldShopping』が代行いたします。 詳細・ご不明点はこちらをご覧下さい。https://www.worldshopping.global/guide --- Rinenna products are also available from overseas.Please access Rinenna's official Shop from overseas and purchase from the "WorldShopping" cart.*”WorldShopping” will handle shipping overseas.For details or any...

For customers who wish to cancel their subscrip...

Regular purchase "Rinenna Club" is a product that requires delivery 4 or more times . Please agree to the cancellation policy at the time of purchase. For customers who wish...

For customers who wish to cancel their subscrip...

Regular purchase "Rinenna Club" is a product that requires delivery 4 or more times . Please agree to the cancellation policy at the time of purchase. For customers who wish...

I don't know how to use coupons

We will show you how to use the coupon. To receive a coupon, please enter the number issued by our company into the designated input screen. Click here for the...

I don't know how to use coupons

We will show you how to use the coupon. To receive a coupon, please enter the number issued by our company into the designated input screen. Click here for the...

What is deferred payment?

We will guide you on how to make payday payments. Please select PayDee as your payment method. If this is your first time using PayDee, please enter your email address...

What is deferred payment?

We will guide you on how to make payday payments. Please select PayDee as your payment method. If this is your first time using PayDee, please enter your email address...

Can refills be wrapped?

Since refills are for home use, gift wrapping is not available.

Can refills be wrapped?

Since refills are for home use, gift wrapping is not available.

[For first-time users] Request for account regi...

To everyone using Rinenna official shop for the first time Request for account registration (Rinenna member registration) When using the Rinenna official shop for the first time, please register your...

[For first-time users] Request for account regi...

To everyone using Rinenna official shop for the first time Request for account registration (Rinenna member registration) When using the Rinenna official shop for the first time, please register your...

[Regular mail] Please tell me how to register f...

Rinenna Club is a general term for the regular purchase (regular delivery) of laundry detergent that is only available at Rinenna official shops. By purchasing a regular flight, you will...

[Regular mail] Please tell me how to register f...

Rinenna Club is a general term for the regular purchase (regular delivery) of laundry detergent that is only available at Rinenna official shops. By purchasing a regular flight, you will...

Please tell me the steps to register as a member.

To register as a member of Rinenna's official shop, please visit this URL. Click here to register as a member → https://rinenna.jp/account/register Click here to see each step of membership...

Please tell me the steps to register as a member.

To register as a member of Rinenna's official shop, please visit this URL. Click here to register as a member → https://rinenna.jp/account/register Click here to see each step of membership...