FAQ

What is deferred payment?

We will guide you on how to make payday payments. Please select PayDee as your payment method. If this is your first time using PayDee, please enter your email address...

What is deferred payment?

We will guide you on how to make payday payments. Please select PayDee as your payment method. If this is your first time using PayDee, please enter your email address...

[Regular Purchase] [Rinenna Club] What payment ...

Credit card payment is available. Other payment methods (bank transfer, convenience store payment, Amazon Pay, etc.) are not available. [Credit card type] JCB, VISA, Master Card, and AMEX are accepted.

[Regular Purchase] [Rinenna Club] What payment ...

Credit card payment is available. Other payment methods (bank transfer, convenience store payment, Amazon Pay, etc.) are not available. [Credit card type] JCB, VISA, Master Card, and AMEX are accepted.

What payment methods do you accept?

The following payment methods are available. We apologize for the inconvenience, but the fees incurred in this case are to be borne by the customer. Credit card payment Rakuten Pay...

What payment methods do you accept?

The following payment methods are available. We apologize for the inconvenience, but the fees incurred in this case are to be borne by the customer. Credit card payment Rakuten Pay...

I canceled the order after paying with a debit ...

If you pay with a debit card, the system will deduct the amount when your order is completed. However, the timing of refunds varies depending on the card issuer, so...

I canceled the order after paying with a debit ...

If you pay with a debit card, the system will deduct the amount when your order is completed. However, the timing of refunds varies depending on the card issuer, so...

Please issue a receipt.

Our store is working on going paperless for the purpose of environmental conservation, and we ask our customers to issue their forms online. Please download the receipt from the URL...

Please issue a receipt.

Our store is working on going paperless for the purpose of environmental conservation, and we ask our customers to issue their forms online. Please download the receipt from the URL...

Even if you cancel the order, the sales charge ...

As a general rule, the transaction amount will be debited from your account once. However, depending on the closing date of your credit card company, the amount may not be...

Even if you cancel the order, the sales charge ...

As a general rule, the transaction amount will be debited from your account once. However, depending on the closing date of your credit card company, the amount may not be...

I want to change my card information.

We apologize, but we are unable to change your credit card number. Please enter your new credit card number at time of purchase. You can change the credit card information...

I want to change my card information.

We apologize, but we are unable to change your credit card number. Please enter your new credit card number at time of purchase. You can change the credit card information...

I would like to change the amount on Amazon Pay.

Unfortunately, due to specifications, it is not possible to change the amount using Amazon Pay.

I would like to change the amount on Amazon Pay.

Unfortunately, due to specifications, it is not possible to change the amount using Amazon Pay.