FAQ

If it is a gift, do you include a statement of ...

Whether the product is delivered to the other party or to the person in question, the package does not include receipts, statements, statements of delivery, or other items that show...

If it is a gift, do you include a statement of ...

Whether the product is delivered to the other party or to the person in question, the package does not include receipts, statements, statements of delivery, or other items that show...

How much does shipping cost? How much does free...

Regarding shipping at the official shop, shipping is free for purchases of 3,500 yen or more. (*Some products may have free shipping.) If the amount is less than 3,500 yen,...

How much does shipping cost? How much does free...

Regarding shipping at the official shop, shipping is free for purchases of 3,500 yen or more. (*Some products may have free shipping.) If the amount is less than 3,500 yen,...

Please tell me the shipping company.

Items will be delivered by Sagawa Express or Japan Post. Please note that the delivery company differs depending on the delivery area and cannot be specified.

Please tell me the shipping company.

Items will be delivered by Sagawa Express or Japan Post. Please note that the delivery company differs depending on the delivery area and cannot be specified.

When the product is delivered, will the orderer...

The orderer's name will be written on the delivery slip, so the recipient can confirm that the gift is from the orderer. In addition, items that show the amount such...

When the product is delivered, will the orderer...

The orderer's name will be written on the delivery slip, so the recipient can confirm that the gift is from the orderer. In addition, items that show the amount such...

I want it shipped as soon as possible.

We apologize for the inconvenience, but before placing your order, please contact us to request the earliest possible delivery. Customer support will receive your order information and forward it to...

I want it shipped as soon as possible.

We apologize for the inconvenience, but before placing your order, please contact us to request the earliest possible delivery. Customer support will receive your order information and forward it to...