FAQ

Even if you cancel the order, the sales charge ...

As a general rule, the transaction amount will be debited from your account once. However, depending on the closing date of your credit card company, the amount may not be...

Even if you cancel the order, the sales charge ...

As a general rule, the transaction amount will be debited from your account once. However, depending on the closing date of your credit card company, the amount may not be...

I want to change my card information.

We apologize, but we are unable to change your credit card number. Please enter your new credit card number at time of purchase. You can change the credit card information...

I want to change my card information.

We apologize, but we are unable to change your credit card number. Please enter your new credit card number at time of purchase. You can change the credit card information...

Can I attach a message card?

If you purchase a gift item, you can write an original message card with up to 50 characters and send it to us. Please enter your message in the notes...

Can I attach a message card?

If you purchase a gift item, you can write an original message card with up to 50 characters and send it to us. Please enter your message in the notes...

Is it possible to wrap Rinenna #2?

We offer gift products that include a Rinenna #2 box with a ribbon sticker, a paper bag, and a message card. Please take a look at the gift page ....

Is it possible to wrap Rinenna #2?

We offer gift products that include a Rinenna #2 box with a ribbon sticker, a paper bag, and a message card. Please take a look at the gift page ....

I want it shipped as soon as possible.

We apologize for the inconvenience, but before placing your order, please contact us to request the earliest possible delivery. Customer support will receive your order information and forward it to...

I want it shipped as soon as possible.

We apologize for the inconvenience, but before placing your order, please contact us to request the earliest possible delivery. Customer support will receive your order information and forward it to...

Is it possible to return the item?

Regarding returns, only unopened products will be accepted. However, if the item is returned due to the customer's convenience, please note that the shipping fee will be borne by the...

Is it possible to return the item?

Regarding returns, only unopened products will be accepted. However, if the item is returned due to the customer's convenience, please note that the shipping fee will be borne by the...

Is it possible to exchange it?

We do not accept product exchanges. If you wish to exchange for another product, please return the affected product and place a separate order. Please note that returns are only...

Is it possible to exchange it?

We do not accept product exchanges. If you wish to exchange for another product, please return the affected product and place a separate order. Please note that returns are only...