FAQ

For customers who wish to cancel their subscrip...

Regular purchase "Rinenna Club" is a product that requires delivery 4 or more times . Please agree to the cancellation policy at the time of purchase. For customers who wish...

For customers who wish to cancel their subscrip...

Regular purchase "Rinenna Club" is a product that requires delivery 4 or more times . Please agree to the cancellation policy at the time of purchase. For customers who wish...

About returns and exchanges

Return deadline: Within 7 days after receiving the product. Return shipping charges: Returns due to customer convenience will be borne by the customer. If the item is defective, we will...

About returns and exchanges

Return deadline: Within 7 days after receiving the product. Return shipping charges: Returns due to customer convenience will be borne by the customer. If the item is defective, we will...

Is it possible to return the item?

Regarding returns, only unopened products will be accepted. However, if the item is returned due to the customer's convenience, please note that the shipping fee will be borne by the...

Is it possible to return the item?

Regarding returns, only unopened products will be accepted. However, if the item is returned due to the customer's convenience, please note that the shipping fee will be borne by the...

Is it possible to exchange it?

We do not accept product exchanges. If you wish to exchange for another product, please return the affected product and place a separate order. Please note that returns are only...

Is it possible to exchange it?

We do not accept product exchanges. If you wish to exchange for another product, please return the affected product and place a separate order. Please note that returns are only...